It all starts with your customers
Customers are your business.
How well you find new ones treat them, and retain existing ones is at the heart of your business.
Managing your customers expectations and providing excellent customer service are the keys to success.
It all starts with a CRM.
Connecting your customers and their journey’s from prospect to lead to buyer and then payer requires you to map this journey out.
A CRM connects your website, your accounts, your markeing and your customer service and delivery one place – giving you a 360 view of your business (and all it’s key metrics in one place.
What is a CRM?
CRM stands for Customer Relationship Management.
Sometimes also, Client Relationship Management.
It is a software tool that is used to manage all interactions with customers and potential customers.
A CRM can help you organise all activity (e.g. Emails, Tasks, Meetings, Proposals, Projects, Invoices) associated with these customers and build processes and pipelines to convert potential customers (Leads) into paying customers.
Ultimately it helps your businesses getting more leads, sales and profits.
Even the smallest business can benefit from sales automation.
Zoho is a comprehensive suite of award-winning online business, productivity & collaboration applications.
Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
More than 30 Million users work online with Zoho
Why Zoho CRM
Reach out to prospects at the right moment, engage them across every channel, and close more deals the smarter way.
We can integrate it with your website so that potential customers who complete a form on your website – it goes straight to your CRM (no more searching in your mailbox!)
Rules can be set up so that leads from your website are directed to the correct person in your organistation.
Close more deals.
It’s as simple as that.
Zoho CRM helps you engage with leads and customers, get insights about your business, build a scalable sales process, and grow your business faster.
Get in touch if you have any questions about setting up a CRM in your business.